/ prima systems /
Corporate Profile
Outsource
//Scale
Succeed
Customized IT, BPO, and customer support solutions to streamline business operations and drive digital growth.
We manage customer interactions across phone, email, live chat and social media to resolve logistics-related issues like shipment tracking, delay notifications or delivery rescheduling. Our agents provide consistent responses across all touchpoints.
This unified communication keeps your customers informed, engaged and satisfied throughout their delivery journey.
- Inquiries via phone, chat, email & social
- Delivery updates and rescheduling
- Escalation handling for lost or delayed shipments
- Customer satisfaction tracking
Yes, we work with platforms like Zendesk, Freshdesk and more.
We follow brand guidelines, prepared scripts and escalation workflows.
Yes, round-the-clock support is available based on your needs.
Fast, helpful communication builds trust and reduces churn.