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Empowering global businesses through smart BPO solutions with industry specific service excellence.

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Who we are

Prima Systems is a trusted BPO service provider committed to helping businesses succeed through smart outsourcing solutions. We work with clients across various industries including healthcare, finance, eCommerce, IT and real estate. With a focus on quality, innovation and reliability, we deliver tailored services that enhance operations and reduce costs. Our approach is built on understanding client needs and providing consistent support that drives growth.

At Prima Systems we believe in building long term partnerships through performance and trust.

/ Smart outsourcing solutions that power your business growth.

Healthcare

BFSI

eCommerce

⁠IT & Telecom

Automotive

Real Estate

Logistics

We serve the healthcare industry with reliable BPO support across revenue cycle management, patient communication, IT support and financial services. Our HIPAA-compliant processes ensure accurate handling of sensitive information while improving claim submissions, billing and overall patient interaction.

Healthcare providers choose us to reduce administrative workload, minimize billing errors and improve patient satisfaction—freeing clinical staff to focus on delivering quality care.

We support banks, fintech companies and insurance providers with secure, compliant and efficient BPO solutions. Our services include data management, claims processing, finance and accounting support and customer service. We help financial institutions enhance operational efficiency while maintaining accuracy and regulatory alignment.

By outsourcing to Prima Systems, BFSI companies gain flexibility, improve processing speed and deliver better client service—while lowering operational costs and maintaining the highest standards of data confidentiality.

We help eCommerce businesses scale effortlessly by managing their customer service, order fulfillment, returns, product listings and platform support across Shopify, Amazon and WooCommerce. Whether it’s pre-sale questions or post-purchase follow-ups, our team ensures a smooth shopping experience for every customer.

By supporting growing online retailers with backend efficiency and customer engagement, we help increase buyer satisfaction, improve store performance and allow business owners to focus on marketing and expansion.

We deliver 24/7 IT support, software development and network management to businesses across industries. From app maintenance and remote troubleshooting to performance monitoring and help desk ticketing, our virtual team resolves issues quickly and efficiently—keeping your systems running seamlessly.

Our scalable IT services reduce downtime, improve user experience and cut the cost of internal IT teams. Whether you need full-stack development or daily tech support, we ensure smooth, secure operations across all digital touchpoints.

We serve the automotive industry with expert BPO support tailored for dealerships, spare parts suppliers and auto service providers. Our services cover virtual customer support, order processing, inventory management and back-office coordination—ensuring efficiency across operations. From handling inquiries to managing stock levels, we help automotive businesses deliver reliable service and seamless experiences.

With scalable support, 24/7 availability and deep industry knowledge, automotive brands can reduce overhead, improve customer engagement and focus on business growth without compromising on service quality.

We serve the real estate industry with smart BPO solutions for agencies, brokers and property managers. Our services cover lead handling, customer communication, property listing management and post-sale follow-ups—ensuring smooth and responsive operations.

With our support, real estate professionals close deals faster, stay organized and deliver better service to buyers, sellers and tenants—without expanding internal admin teams.

We support logistics providers with virtual services including customer communication, real-time order tracking, dispatch coordination and resource allocation. Our team handles shipment updates, issue resolution and backend documentation to ensure every delivery is on time and every client stays informed.

By outsourcing to Prima Systems, logistics companies improve accuracy, speed and customer satisfaction while reducing response time and operational costs—especially during peak loads.